Covid-19 Update

Thank you to our cemetery visitors and community for helping to flatten the curve.

Our team remain committed to providing a quality and compassionate service during these temporary adjustments. In response to the covid-19 pandemic, the way we deliver our services have changed to accommodate current health and safety requirements.

To keep informed on current government guidelines please visit:

https://www.dhhs.vic.gov.au/coronavirus-directions-faq or call the Coronavirus Helpline on 1800 675 398.

We are pleased to confirm the following restrictions have been relaxed:

Funerals / Burials / Ash Placements may now be attended by a maximum of 50 mourners both indoor and outdoor services, not including the funeral director and essential staff.

Note – due to social distancing and the requirement of 1 person every 4 square metres our Chapel will accommodate 45 mourners.  30 inside the Chapel and 15 attending in the foyer with a live video feed to the service.

Outdoor social gatherings must not exceed ten people, and 1.5 metre social distancing must be observed.

While our office continues to minimise face to face interactions, it is important to note all of our services remain open and available.

 To help you navigate these changes, please refer to the following frequently asked questions:

A loved one has just died, what is the first step I need to take?

 After getting in touch with a funeral director, give us a call on 03 5332 1469. Our caring reception team will assist you with an appointment time to chat with a consultant about memorial options.

 How do I organise a plaque?

To organise a plaque please fill out the relevant plaque form and email the completed form to us at enquiries@ballaratcemeteries.com.au  (please note: this is only the first draft, our team will be assisting you before the final design is ordered). Once we have received your form, a consultant will be in touch to continue the process. Plaque forms can be found under the relevant locations on our website.

Please click on the appropriate link below to access the locations and find plaque forms.

Burial Plaques:

http://www.ballaratcemeteries.com.au/services-we-offer/burials/

Cremation Memorial Plaques:

http://www.ballaratcemeteries.com.au/services-we-offer/memorials/

Alternatively we can email a plaque form to you. Please call us on 03 5332 1469 or email enquiries@ballaratcemeteries.com.au to obtain a form or for further assistance.

How do I collect the ashes of a loved one currently in Ballarat Cemeteries care?

 Give our reception team a call on 03 5332 149 to arrange a collection time from our office. Our office hours are 8:30-5 pm Monday to Friday.

 How do I select and purchase an Urn?

 There are many options available when selecting an urn.

To view our complete range please click on the supplier links below. Once you have made a selection please email enquiries@ballaratcemeteries.com.au for pricing and purchasing arrangements. Urns will take around 4-5 days to arrive once ordered.

Final Touch Urns

https://cdn.flipsnack.com/widget/v2/widget.html?hash=fxkmenmm7&bgcolor=EEEEEE&t=1535508126

Anakie Pottery Urns

https://www.anakiepottery.com/browse

R.H. Minter Urns

http://www.themintergroup.com.au/

I want to begin future planning, how do I make pre-purchase arrangements?

Our consultant team are available to assist with all future planning needs. To start the conversation about current options please contact us by phone on 03 5332 1469 or email enquiries@ballaratcemeteries.com.au. To view our current locations, visit  http://www.ballaratcemeteries.com.au/services-we-offer/ to watch a short video presentation on each area.

Can you help us with a records search?

Our records can be searched via our website at: http://www.ballaratcemeteries.com.au/record-search/. Alternatively you may call us on 03 5332 1469 or email us enquiries@ballaratcemeteries.com.au to assist you.

Can I live stream a chapel funeral service?

 We are pleased to introduce our new live stream service available for all Sovereign Chapel bookings. Arrangements can be made through your chosen funeral director.

Can I visit a cemetery outside of attending a funeral?

You are encouraged to delay visiting a cemetery. To stop the spread of coronavirus everyone is being asked to stay at home.

Alternative ways to remember your loved ones while staying at home include lighting a candle or holding a virtual remembrance with family and friends.

If you do visit loved ones at the cemetery, please ensure that no more than  ten people (including you) are gathered. Physical distance has to be maintained by staying at least 1.5 metres apart.

Can we still use the cemetery for recreation purposes?

Yes you certainly can. Exercise through our beautiful grounds is still permitted and encouraged.

 

 

 

 

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