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Thank you to our cemetery visitors and community for social distancing and keeping our community safe.
Our team remain committed to providing a quality and compassionate service during these temporary adjustments. In response to the COVID-19 pandemic, the way we deliver our services has changed to accommodate current health and safety requirements.
To keep informed on current government guidelines please visit:
https://www.dhhs.vic.gov.au/coronavirus-directions-faq or call the Coronavirus Helpline on 1800 675 398.
Funerals / Burials / Ash Placements have a limited of 20 mourners plus funeral and cemetery staff. Social distancing must be observed at all times. Face masks must be worn at all times. You are required to QR code register at all services and within the office. We will have COVID marshalls at every service to help you with this process and ensure we are meeting governement guidelines.
The Sovereign chapel can accommodate 60 mourners in the chapel and an additional 30 people in our foyer area.
Outdoor social gatherings are at a limit of 10 people at this time.
Our offices and staff are operating within the social distance requirements, this includes operating electronically. All of our services remain open and available. They may be delivered in a different way, please call us for any assistance you may need Ph 02 5332 1469 or email email@example.com
To help you navigate these changes, please refer to the following frequently asked questions:
A loved one has just died, what is the first step I need to take?
After getting in touch with a funeral director, give us a call on 03 5332 1469. Our caring reception team will assist you with an appointment time to chat with a consultant about memorial options.
How do I organise a plaque?
To organise a plaque please fill out the relevant plaque form and email the completed form to us at firstname.lastname@example.org (please note: this is only the first draft, our team will be assisting you before the final design is ordered). Once we have received your form, a consultant will be in touch to continue the process. Plaque forms can be found under the relevant locations on our website.
Please click on the appropriate link below to access the locations and find plaque forms.
Cremation Memorial Plaques:
Alternatively, we can email a plaque form to you. Please call us on 03 5332 1469 or email email@example.com to obtain a form or for further assistance.
How do I collect the ashes of a loved one currently in Ballarat Cemeteries care?
Give our reception team a call on 03 5332 149 to arrange a collection time from our office. Our office hours are 8:30-5 pm Monday to Friday.
How do I select and purchase an Urn?
There are many options available when selecting an urn.
To view our complete range please click on the supplier links below. Once you have made a selection please email firstname.lastname@example.org for pricing and purchasing arrangements. Urns will take around 4-5 days to arrive once ordered. Our offices are open, we have a small selection for you to view.
Final Touch Urns
Anakie Pottery Urns
R.H. Minter Urns
I want to begin future planning, how do I make pre-purchase arrangements?
Our consultant team are available to assist with all future planning needs. To start the conversation about current options please contact us by phone on 03 5332 1469 or email email@example.com. To view our current locations, visit http://www.ballaratcemeteries.com.au/services-we-offer/ to watch a short video presentation on each area.
Can you help us with a records search?
Our records can be searched via our website at: http://www.ballaratcemeteries.com.au/record-search/. Alternatively you may call us on 03 5332 1469 or email us firstname.lastname@example.org to assist you.
Can I live stream a chapel funeral service?
We are pleased to introduce our new live stream service available for all Sovereign Chapel bookings. Arrangements can be made through your chosen funeral director.
Can I live stream a burial or placement of ashes service?
We are pleased to introduce our new live stream service available for all burial and ash placement services. Arrangements can be made when booking the service at the cemetery.
Can I visit a cemetery outside of attending a funeral?
Visiting cemeteries is permissible for people in the regions. People from metropolitan Melbourne and Shepparton local government area are only allowed to visit for compassionate reasons.
Can we still use the cemetery for recreation purposes?
Yes you certainly can. Exercise through our beautiful grounds is permitted and encouraged.
FRUIT TREE PRUNING INFORMATION SHEETS
Due to COVID-19, our Fruit tree pruning workshops are unable to be held in 2020. Please find below the information sheets we provide at these workshops:
ROSE PRUNING INFORMATION SHEETS
Due to COVID-19, our Rose pruning workshops are unable to be held in 2020. Please find below the information sheets we provide at these workshops: